Effective date: November 10, 2026
This Privacy Policy explains how General Inflatables ("we", "us"), which operates the Getinflatables website at www.getinflatables.com, collects, uses and protects personal information. We are a manufacturer of commercial inflatable products and this website is mainly used by businesses to view products and send inquiries.
1. Information We Collect
Information you give us. When you send an inquiry, request a quote, chat with us or email us, we collect the details you provide, such as your name, company name, email address, phone or WhatsApp number, country, the products you are interested in and your message. If you place an order, we also collect delivery and billing details needed to fulfil it.
Information collected automatically. When you visit the website we collect technical data such as IP address, browser type, device type, pages viewed, referring website and approximate location (country or city level). Some of this is collected with cookies, see our Cookie Policy.
We do not collect payment card numbers on this website. Payments for orders are made by bank transfer or other methods agreed in writing.
2. How We Use Your Information
- To answer your inquiries and send quotations, product information and design drafts.
- To process, produce, ship and support your orders, including warranty service.
- To keep records required for accounting, tax and customs purposes.
- To understand how the website is used and improve it.
- To send occasional product news or offers if you have asked for them. You can unsubscribe at any time.
- To prevent spam, fraud and abuse of the website.
3. Legal Basis (EEA, UK and similar laws)
Where data protection laws such as the GDPR apply, we process your information because it is necessary to respond to your request or perform a contract with you, because we have a legitimate interest in running and improving our business, because the law requires it, or, for non-essential cookies and marketing emails, because you have given consent.
4. Third-Party Services
This website uses the following third-party services, which may receive technical data about your visit:
- Google Analytics / Google Tag Manager (Google LLC): Measures visits, traffic sources and conversions (for example, a submitted inquiry).
- Tawk.to live chat (tawk.to Inc.): Provides the live chat window and keeps your chat session.
- Cloudflare (Cloudflare, Inc.): delivers and protects the website and hides email addresses from spam bots.
We also share information, only as needed, with logistics companies and freight forwarders that deliver your order, and with banks that process payments. We do not sell your personal information.
5. International Transfers
We are based in China and our sales team works from China. Information you send us is transferred to and stored in China and with the service providers listed above, which may be located in other countries. Where required, we rely on appropriate safeguards for these transfers.
6. How Long We Keep Information
We keep inquiry records for as long as needed to follow up with you, normally up to 3 years after our last contact. Order records are kept for as long as required by accounting and tax law. After that, the information is deleted or anonymised.
7. Your Rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain processing, to withdraw consent, and to receive a copy of your data. Residents of California and other US states may request to know, delete or correct their information and may opt out of the "sale" or "sharing" of personal information (we do not sell it). To make a request, email [email protected]. We will not treat you differently for exercising your rights. You may also complain to your local data protection authority.
8. Security
We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections. No method of transmission over the Internet is completely secure, so we cannot guarantee absolute security.
9. Children
This website is intended for business buyers and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has sent us information, please contact us and we will delete it.
10. Links to Other Websites
This website may link to other websites, such as social media pages. We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact Us
General Inflatables (operator of www.getinflatables.com)
Choice Plaza, No.448 Guang Zhou Da Dao Nan, Guangzhou, China 510300
Email: [email protected]